Shipping policy

HOANG TIMOTHY THIEN

Thank you for shopping with HOANG TIMOTHY THIEN. We are dedicated to ensuring all of your ordered bag and luggage items are carefully processed, securely packed, and delivered safely within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts careful quality inspections and professional packaging for all箱包 products before shipment to guarantee product integrity.

If we experience a high volume of orders during holiday seasons or promotional activities, processing times may be extended. Customers will be actively notified via email promptly if there are any significant delays in order processing.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the size, weight and delivery destination of your purchased items.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance progress, extreme weather conditions, regional logistical constraints, or official holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email attached with complete tracking information and logistics carrier details.

Tracking details typically become available within 24-48 hours after shipment as logistics systems finish updating transit data for your package.

4. Incorrect Address Disclaimer

Please double-check and confirm that your shipping address, recipient name and contact information are accurate and complete at checkout before finalizing payment.

HOANG TIMOTHY THIEN is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to invalid or wrong address information, additional reshipping fees may apply for re-delivery services.

5. Lost or Damaged Packages

Lost Packages:

If your package is lost in transit during transportation, please contact us within 7 days of the expected delivery date and provide your order number for further investigation.

Damaged Items:

If your order arrives damaged, scratched or deformed upon delivery, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will review the situation thoroughly and work to resolve the issue as quickly as possible.

6. Luggage and Bag Care Notice

All luggage and bag products are manufactured with high-quality standards. Customers should use, clean and store the products in accordance with daily standard usage guidelines. HOANG TIMOTHY THIEN is not responsible for damage caused by improper storage, overloading, artificial damage, private modification or misuse of the products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the local regulations of the destination country. These additional official charges are the sole responsibility of the customer and are not included in the product price or shipping cost.